PROCESSING & SHIPPING

All orders are processed and shipped out within 1-3 business days. We ship out all orders between Monday-Friday (excluding weekends & holidays). After placing your order, your package will be shipped out within 1-3 business days from the date your order was placed and you will receive an email notification with the tracking number soon after. Please allow 24-48 hours for tracking information to be updated.

For international orders, packages are delivered within 7-14 days from the date of shipment. 

We use major carriers and local courier partners like USPS, UPS, FEDEX, and DHL.

 DELIVERY ISSUES

Please note that Exquisite Styles Boutique is not responsible for shipping carrier delays, misrouted, lost, or stolen packages. Once a package is shipped out, we no longer have control over how it's being handled by the shipping carrier. If your package shows delivered, but you have not received it, please reach out to the shipping carrier that was used to ship your order in order to file a claim.  Due to privacy concerns, we cannot reach out to the shipping carriers on behalf of the customer. If you live in an area with a high risk of package theft, please reach out to us when you place your order to request a "signature required" delivery.

INTERNATIONAL ORDERS

International orders are not refundable and customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

WILL MY ORDER COME IN ONE PACKAGE?

Depending on the size of your order you may receive separate packages that may possibly arrive 1~2 business days apart.

OUT OF STOCK/BACKORDERED ITEMS

In the event that any of your items are out of stock, we will send you an email to let you know when we expect to have the items shipped out by. If the items are not expected to be restocked within 2 weeks, we will just automatically refund you for those items.

ADDRESS CHANGES

If you notice an error or would like your address to be changed,  please notify us ASAP via either Facebook, Instagram, or email. In your message please provide us with your name and order # so we can try to catch your package before it departs our facilities. Please bear in mind that once the order has been shipped out, we cannot alter the shipping process to change your shipping address. Our team is super quick when it comes to packing and shipping out orders but we'll do everything we can!

RETURNS

If for any reason you are not happy with your purchase, you may return the item(s) within 7 days of receiving the package. Returns after the 7-day period will not be accepted. Please contact us within 3 days of receiving your package to report any issue. 

All refunds for returned merchandise can only be issued in the form of a store credit or gift card.

Please contact us at support@exquisitestylesboutique.com to verify return eligibility before returning the item. State the reason for return and provide the order number. If your item is eligible for return, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Once you have proceeded with returning your item(s), please provide us with the tracking information to ensure that you receive a store credit. Consider adding shipping insurance to your return, as we are not responsible for lost or stolen packages. If your returned package gets lost and we did not receive tracking information, we will not be able to process your return and issue a store credit. We have a 7-day return policy which means you must request a return within 7 days of receiving your package.

RETURN CRITERIA

• All returns must be received within 7 days of the original shipment date. 

• PLEASE NOTE- Returns that are received after 7 days from the shipment date will not be accepted. If you would like to have the merchandise back that you sent us past the return date you will need to pay the return shipping cost.

• Final sale items cannot be exchanged nor returned. The following items are final sale items: jewelry, hats, handbags, any items that are under the Accessory category, and any items under the low stock sale category. All sale items are final sale.

• Gift Cards have no cash value and can only be redeemed for store merchandise. If applicable, all items must be returned with their original tags.

• Please note that item(s) damaged through normal wear and tear are not eligible for return. To be eligible for return, the merchandise must be in the same condition that you received it, unworn, unwashed, smoke-free condition, with tags, and in its original packaging if possible. We cannot accept merchandise that have been damaged, worn, or soiled. Items must be in a condition suitable for resale. If the item is not returned in the conditions mentioned above, you will not receive a store credit. We reserve the right to decline returns or exchanges of items that are not in as-new conditions due to damage or misuse by the customer. We also reserve the right to decline returns or exchanges not made within the 7-day period.

• We do not provide return label. Customer is responsible for all return shipping costs. The only time we will provide a return label is when the returned item is a result of our error i.e. you received an incorrect or defective item. Exquisite Styles Boutique diligently inspects all merchandise before shipping. Therefore, damaged merchandise is extremely unlikely. All returned item(s) will be thoroughly inspected for signs of wear or smoke. If the item does not match the original condition, buyer will not receive a store credit. 

TERMS AND CONDITIONS

• We inspect all returns and reserve the right to deny or refuse a full credit based on the returned condition. Items that do not match the criteria above are subject to denial, and a 20-50% restocking fee. Please consider delivery confirmation/shipping insurance for your return/exchange package, as Exquisite Styles Boutique is not responsible for lost return packages without tracking information.

• By purchasing from exquisitestylesboutique.com, you accept these terms and conditions.

RETURN DETAILS 

• Returns are processed within 7-10 business days upon receipt of the package. Refunds are issued back as a store credit only. 

• Your store credit will be applied to your account once your returned item has been received and inspected. Your store credit will arrive via email to the email associated with your account with us.

• The buyer is responsible for all shipping fees. Original and return shipping fees are non-refundable.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, we will send you the new item requested.

NON-RETURNABLE ITEMS

Sale or final sale items, clearance, and any items that are under the Accessory and Low Stock Sale category, and international orders are non-returnable and non-exchangeable. 

HOW TO START A RETURN

• Review our criteria above and make sure the items are eligible for a return. Please include the invoice you received with your package and a note with the items you are returning and include it in your package along with the item(s).

• PLEASE NOTE - If you send us items that are ineligible for return, we will not accept them, therefore you will need to pay return shipping fees if you would like them back.

• Contact us at support@exquisitestylesboutique.com to process your return. 

• Address your package to:

  Exquisite Styles Boutique

  Attn: Returns Department

  3121 Suite D #139

  Egg Harbor Township, New Jersey 08234

• Send your package back via shipping method of your choice. If available, we recommend noting the tracking number from your shipping label. We will email you once everything is processed and completed.

ORDER CANCELATIONS

Order cancellations must be requested within 24 hours of the order being placed. Any cancellation requested after 24 hours is subject to denial. To cancel your order, please contact us at support@exquisitestylesboutique.com.

DISCOUNT CODES

Please note that we do not apply discount code after an order has been placed and we do not issue refunds. 

DAMAGES AND ISSUES

Please note that we do not issue refund on damaged item(s) but only replacement. We reserve the right to send a replacement for any damaged item(s) before we issue a refund/store credit. In the unlikely event your item arrives either damaged or defective, please contact us immediately at support@exquisitestylesboutique.com . We will ask for photos to determine the best course of action. All claims must be submitted within 72 hours or 3 days of delivery. Any claims made after that timeframe will not be accepted.

Do not hesitate to contact us for any questions or concerns regarding our policies at support@exquisitestylesboutique.com.