Find answers to some of the most common questions.
Below are some common questions about orders and processing.
We accepts the following payment methods for online purchases:
• All major credit cards and providers like Mastercard, Visa, as shown at checkout.
• PayPal: if you do not have an account yet, you can create one while shopping with us.
• Apple Pay, Google Pay, Samsung Pay, Shop Pay, Afterpay and many more.
Please note that your billing address must match the address on your credit card statement.
Yes! We ship to over 50 countries around the world, and are adding more all the time. Shipping costs will apply and will be added at checkout. Customers are responsible for any custom duties and taxes. Custom authorities require that we state the value of your order directly on your package.
International orders normally arrive within 7-14 days of shipping. Please note that these orders need to pass through the customs office in your country before it will be released for final delivery, which can occasionally cause additional delays. Once an order leaves our warehouse, carrier shipping delays may occur due to factors outside our control. We, unfortunately, can’t control how quickly an order arrives once it has left our warehouse. Contacting the carrier is the best way to get more insight into your package’s location and estimated delivery date.
Yes. You may select a currency based on your personal preference. When you select your country in the country selector on the upper right of the website or are taken directly to your country’s version of the website, you will see prices listed in the regional currency.
Once you’ve placed your order, it’s immediately sent to our warehouse to process for shipping, which makes any amendments or changes quite tricky to implement. Ideally, these changes include removing or adding products and/or changing the delivery address.
Delivery addresses should be confirmed before the order is placed, but you can always shoot us an email and we’ll see what we can do. In your message, please provide us with your name and order # so we can try to catch your package before it departs our facilities. Please bear in mind that once the order has been shipped out, we cannot alter the shipping process to make any updates.
If a mistake has been made with your order information, it’s best and quickest to let our Customer Service know and then create a new order with the correct information.
Yes! E-gift cards are available to ALL customers, domestic and international.
Some orders are subject to ESB's Verification Procedure which means that, for your protection from credit card fraud or identity theft, we may ask you to verify that you're the card owner or that order and that ship-to information are legitimate. This process rarely delays an order, and generally requires either a simple call-back (which can be done during normal business hours) or by email.
If your order requires Verification, we will advise you by phone or e-mail. This is why it's important that you leave both day and home phone numbers when ordering and that you keep your information current.
It is also important that you understand what we mean by bill-to information on the checkout process. The bill-to address is the address to which your bank mails your monthly credit card statement. The bill-to address you give us must agree with the address that the card-issuing bank has on file. Please be sure you provide the correct information, even if the items are to be shipped to a different location.
We regret that this is necessary, but it is designed to protect the card owner as well as the retailer.
Please note, order cancellations must be requested within 24 hours of the order being placed. Any cancellation requested after 24 hours is subject to denial, or a 15% restocking fee. To cancel your order, please email us at email@example.com. However, if your order has been shipped, it cannot be canceled.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
We will ship your order to you as soon as reasonably possible. Orders are usually dispatched between Monday-Friday (excluding weekends & holidays) 1-3 days from the date of the order being placed. You will receive an email notification with the tracking number soon after. Please contact our customer service team if your delivery has not been received within the dates described.
We use major carriers and local courier partners like UPS, USPS, and FEDEX.
We always aim at making sure our customers love our products, but if you need to return an order, we're happy to help. If for any reason you are not happy with your purchase, you may return the item(s) within 7 days of receiving the package to receive a store credit. We do not offer refunds at this time. Store credit only. Returns after 7-day period will not be accepted. Please refer to our return policy for further details.
Very soon after you place your order, an order confirmation email will be sent to you. Once your order is dispatched, we will send you tracking information via email and by creating an account on our website, you can login to view the status of the order at any time. Please allow 24-48 hours for tracking information to be updated. If you have any concerns, please contact us at firstname.lastname@example.org.
Yes we offer Green Shipping Protection™️.
Green Shipping Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Corso to offer added assurance that you’re supported, no matter what. Green Shipping Protection can be added during checkout. If your Green Shipping Protected order ends up lost, damaged, or stolen, Corso’s expert support team helps ensure that your order gets replaced or refunded as preferred.